HELP CENTER

Frequently asked questions

Helpful answers about video conversion, file handling and using ClipsConvert Video.

Which video formats can I use?

Input formats include MP4, MOV, MKV, WebM, AVI, WMV, FLV, MPEG, M4V, 3GP, TS, MTS/M2TS, VOB, OGV and DV, provided FFmpeg can read the file. Output formats are selected separately and vary by tool.

How do I convert a video?

Choose a tool, select a supported video, inspect it, choose the available output settings and start the conversion. When the job completes, use the download link shown by the page.

Why is my conversion taking a long time?

Processing time depends on file size, video duration, codec, output settings and current server workload. Large files and high-resolution video can take longer.

Are uploaded files public?

The application is designed to store uploaded media and job outputs in private application storage and restrict access through application checks. Temporary files should be removed by the configured cleanup process.

Can I convert copyrighted videos?

Only upload or process media that you own or are legally authorized to use. You are responsible for respecting copyright and privacy rights.

How do I get support?

Email our support team and include the tool you were using, the file format and any error message. Do not attach sensitive media unless support asks for it.

Still need help? Contact support or email [email protected].